Returns

You can return a Stadesks sit-stand desk in two situations, which you should distinguish between. The first is the statutory 14-day right of withdrawal for consumers. The second is our 30-day commercial trial period, as stated with the products. A defect or an incorrect delivery falls under the warranty and under the statutory rights regarding non-conformity. We do not treat these as a standard return for a change of mind.

To whom these rules apply

The right of withdrawal and the 30-day trial period apply to consumers: natural persons not acting for professional or business purposes. If you purchase on invoice for a company, there is no statutory right of withdrawal, unless we have expressly agreed otherwise in the quotation. Even then, a defect remains a reason to contact us. Business terms can be found at Business ordering.

Statutory 14-day right of withdrawal

As a consumer in Belgium or the Netherlands, you may withdraw from the agreement without giving any reason within 14 days. The period begins on the day after you, or a third party designated by you who is not the carrier, physically receive the product. If the order consists of several packages, the period begins on the day after you receive the last part.

To meet the deadline, it is sufficient that you send your notification before the fourteen-day period has expired. You do not have to have returned the desk on that final day.

How to withdraw from the agreement:

1. Email [email protected] before the 14 days have passed.
2. Include your name, address, order number, the product, and a statement that you are withdrawing from the agreement in the message.
3. Wait for our return instructions. A desk is too large to send to a random location without an appointment.
4. Send the product back within 14 days of your withdrawal, or hand it over according to the instructions we provide.

You may use this model. Copy it into your email and fill in the details:

I hereby declare that I am withdrawing from our agreement for the purchase of the following product: [name and model]. Ordered on [date] / received on [date]. Order number: [number]. Name: [your name]. Address: [your address]. Date: [today's date].

We will confirm receipt of your withdrawal by email.

30-day trial period

In addition to the statutory 14-day right of withdrawal, Stadesks offers a 30-day commercial trial period after delivery. You can place the desk in your room, assemble it, and assess whether the height, depth, and design suit your work. These 30 days are a service provided by the webshop. They do not replace or shorten your statutory rights.

The practical conditions are the same as for a withdrawal: you email us before the thirtieth day after delivery, you wait for return instructions, and you return the product complete. The direct costs of the return shipment are your responsibility, unless the product is defective or does not match what you ordered.

After day 30, you can no longer return the item because you do not like the desk. If a defect appears later, please report it via the Warranty page. That follows a different procedure.

Condition of the product

You may unpack and assemble the desk to the extent necessary to determine whether it works and if the size is correct. This is the normal inspection you would perform in a store. Use beyond this is at your own expense if it reduces the value of the product.

We may charge for depreciation if the product shows signs of use beyond that test. Examples include stains on the desktop, a cut cable, missing screws, a bent leg, stickers that can no longer be removed, or a desktop that has been used outdoors. We will not refuse a desk simply because you fully assembled it to test the height. A desk that has been used for weeks as a permanent workstation, showing signs of wear, falls outside the scope of a careful test.

Please return the product in the original packaging as much as possible, including the manual, screws, and the remote control or control panel. Without packaging, the risk of transport damage is higher. Damage caused during the return trip due to insufficient packaging may be deducted from the refund.

Return costs

If you acknowledge the order and wish to withdraw, or if you use the 30-day trial period, you pay the direct costs to get the product back to us. A sit-stand desk is a bulky shipment. The price of the return depends on the carrier and the distance to Oosterhout. Feel free to ask for this cost before you withdraw, so you know how much the return will cost.

If the product was delivered damaged, incomplete, or exhibits a defect that we must repair, Stadesks will bear the reasonable return costs. Please coordinate the collection with us. Do not hire an expensive courier yourself without our request and then declare an amount that we have not approved.

Return address

The return address is:

Stadesks
Setersedwarsweg
4903 RT Oosterhout
The Netherlands

Only use this address after we have confirmed your return by email and, for a large package, have informed you whether you are sending it yourself or if a carrier will come to collect it. Without this confirmation, we cannot link an unannounced pallet to your order.

Refund

After a valid withdrawal, we will refund all payments received from you, including standard delivery costs for the initial shipment. If you explicitly chose a more expensive delivery method than the cheapest standard delivery, we will not refund the difference. We will not deduct the costs of the return shipment itself from that statutory refund if you paid them to the carrier yourself. Those costs remain your responsibility.

We use the same payment method as the original transaction, unless you explicitly agree otherwise. There are no costs associated with this refund for you.

We will refund you within 14 days of receiving your withdrawal. We may withhold the refund until we have received the product back, or until you have demonstrated that you have sent it back, whichever is earlier.

We will offset any legally permitted depreciation and explain this in an email before transferring the remaining amount.

Defect, incorrect product, or missing part

This is not a withdrawal. Please report it within 48 hours of delivery, or as soon as you discover the defect, via [email protected]. Include the order number and photos. In consultation, we will choose one of these solutions, depending on what is reasonable and legally required in your situation:

• a missing or replacement part;
• repair;
• an exchange for the same model;
• a price reduction;
• cancellation and full refund.

In the case of a defect, you do not pay for the return yourself, unless we jointly determine that the damage was caused by use contrary to the manual. The statutory warranty extends beyond these return periods. See Warranty.

Exceptions

The right of withdrawal does not apply to goods clearly made personally for you according to specifications you requested and which we cannot resell. The desks in our webshop are standard models with options listed on the product page, such as a desktop in oak, white, black, or brown. The right of withdrawal applies to those standard choices.

The right of withdrawal also does not apply to sealed goods that cannot be returned for health or hygiene reasons after the seal is broken, provided this is stated on the product. A standard sit-stand desk does not fall under this category.

We only refuse a refund in these cases

• The 14-day period and the 30-day trial period have both expired, and there is no defect.
• The product was returned incomplete and the missing parts account for depreciation that we have explained.
• Damage occurred after correct delivery due to a fall, moisture, overloading beyond the specified weight capacity, or assembly that ignores the manual.
• The purchase was for business purposes and no return agreement was made.

In each of these cases, we will email you the reason. If you do not agree, please reply to that email. We will review the file with the photos you include.

Complaint about a return

If you do not receive an answer or a solution, follow the complaints procedure in the general terms and conditions. For a new return request, a simple email to [email protected] with your order number is sufficient.